Bilingual Senior Officer, Operations

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. We have flexibility, in how, when, and where we work, within the boundaries of the business needs and the nature of your role. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support torwards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role:

Join the Direct Lending Funding and Renewals team in the Bilingual Senior Officer, Operations position. In this role, you will oversee the administration and decisions relevant to lending activities for the purpose of mitigating risks will help support and provide the good client service and achieving corporate objectives.

This is a temporary position with a duration of 18 months.

What you’ll do:

• Administration of fire insurance claims.
• Administration of accounts in default and/or in collection.
• Maintain quality relationships with clients to understand their needs and objectives and explore opportunities and work in a team environment and contribute to service standards and turnaround times.
• Offer advice, support and alternative solutions to clients and stakeholders including the communication of key decisions, the interpretation of policies and the response to inquiries.
• Negotiate a reasonable solution in line with the risk appetite.
• Provide effective and efficient delivery of services to contribute to service standards.
• Participate in internal processes involving performance monitoring and quality assurance by reviewing and preparing detailed reporting on outcomes.
• Exercise prudence and diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.

What you should have:

• A minimum of two years of relevant experience in loan activities and administration.
• Strong knowledge of procedures, policies and regulations.
• Strong analytical and problem-solving, strong oral and written communication skills.
• Knowledge of market trends and developments in Canada and of industry partners.
• Ability to establish and maintain effective working relationships.
• Strong understanding of serviced client groups in Canada, including related mortgage legal documentation in both common law and civil law.
• Bilingualism (French and English).

It would be great if you also had:

• A successful completion of a professional association designation would be considered an asset.
• Sound knowledge of mortgage financing and real estate laws, default remedy and/or property administration.
• Experience working with clients in Indigenous communities.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion 

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply 

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!