Bylaw Enforcement Officer III

Position Summary

Responsible for enforcement of bylaws and related statutes, conducts investigations and inspections of the more complex and highly sensitive nature, resolves complaints, gathers evidence, and initiates appropriate action. This position is also responsible for leading inter-departmental and multi-jurisdictional enforcement files.

Key Duties & Responsibilities

• Investigates proactively and responds to complaints, violations, or non-adherence to municipal bylaws and provincial statutes and regulations on private and public land and properties (e.g. Community Standards Bylaw, Traffic Bylaw, Clean Property Bylaw, etc.).
• Leads and coordinates teams consisting of members from other City Departments, external agencies, provincial and federal governments, and other agencies to resolve complex and sensitive issues that are multi-jurisdictional
• Reviews new and pending cases, collects background information, tracks activities, actions, prepares case summaries, and manages remedies including contractors as needed
• Documents and logs investigates/inspections including interviews, photographs, measurements, notices, orders, and related actions
• Liaises and refers cases to other City departments for action e.g., building structure issues
• Prepares and organizes complex correspondence and statistical reports as well as court briefs for prosecutions, and related appeals
• Provides technical advice and interpretation of bylaws and regulations for public, internal, and external stakeholders
• Leads, directs and coordinates the work of Bylaw Enforcement Officers
• Maintains filing systems in accordance with branch procedure and corporate records management policies and procedures
• Completes searches, inputs data, validates data, manipulates data, and generates reports and lists from programs and applications

Key Qualifications

• College diploma in Law Enforcement or equivalent
• Class 5 driver's licence
• Greater than three years of previous and on-the-job experience in enforcement activities with one-year experience leading and coordinating the work of others
• Knowledge of enforcement procedures, investigations, interviewing techniques, collecting and giving evidence, court procedures/judicial processes, prosecution preparation policies, procedures, and practices
• Knowledge of customer service, mediation, and conflict resolution
• Knowledge of specific branch as well as the broader division/departments/branches and interrelationships for project and service delivery
• Knowledge of relevant collective agreements, bylaws, policies and procedures, and legislation, including health and safety standards
• Knowledge of job-related office productivity software, internet browsers and search engines, enterprise software, discipline-specific software, and technology devices

Working/Other Conditions

• Works in indoor office and outdoor site environments
• Personal protective equipment is required
• Exposure to adverse weather conditions and temperatures
• Enters interior/exterior private property for bylaw infractions
• Exposure to challenging psychological situations
• Exposure to stressful experiences/interaction with residents/parties who are upset, angry, and/or emotionally charged
• Exposure to sharps